Login process slow for some users

Incident Report for TimeFiler

Resolved

We have now marked this incident as closed.

Posted Jul 22, 2024 - 19:45 NZST

Update

CloudFlare advises that the fix has been applied:
> A fix has been implemented and we are monitoring the results.
> As at 7:20am UTC
(7:20pm NZST, 5:20pm AEST, 4:50pm ACST, 3:20pm AWST)

Posted Jul 22, 2024 - 19:42 NZST

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Jul 22, 2024 - 17:58 NZST

Investigating

Some customers have reported getting a CloudFlare error when logging into TimeFiler. All traffic to TimeFiler goes through CloudFlare.

This website shows there is an issue with that service at the moment:
https://www.cloudflarestatus.com/

We'll keep an eye on it. The status shows a fix is being implemented (see attached screenshot) as of 3:48am UTC (3:48pm NZ, 1:48pm AEST, 1:18pm ACST, 11:48am AWST).

Note: this is unrelated to the CrowdStrike issue from last Friday. TimeFiler is not affected by this outage.

Posted Jul 22, 2024 - 17:40 NZST

This incident affected: Main Application, Sync Services, and Mobile Applications.